Your privacy matters to us. This Privacy Policy explains what personal information vcity177 collects, why we collect it, how we use it, and the rights you have over your own data.
All personal data transmitted to and from vcity177 is protected by 256-bit SSL/TLS encryption. Data at rest is stored using industry-standard encrypted infrastructure, accessible only to authorised personnel.
vcity177 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate, maintain, and improve the vcity177 Platform and services.
You have the right to access, correct, and request deletion of your personal data held by vcity177, subject to applicable legal and regulatory retention obligations. Submit requests to our support team at any time.
vcity177 uses cookies and similar tracking technologies only for essential Platform functionality, session management, and anonymised analytics. You can manage cookie preferences through your browser settings.
vcity177 operates in compliance with applicable data protection legislation in our licensing jurisdiction and follows internationally recognised privacy best practices to safeguard player information.
Receiving promotional communications from vcity177 is entirely optional. You can unsubscribe from marketing emails at any time via your account settings or by using the unsubscribe link in any marketing email.
vcity177 ("vcity177", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use our Platform. This Privacy Policy ("Policy") describes how vcity177 collects, uses, discloses, stores, and protects your personal information in connection with your use of the vcity177 website located at vcity177.org and all associated services (collectively, the "Platform").
This Policy should be read in conjunction with the vcity177 Terms and Conditions, which govern your overall use of the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
If you do not agree with the terms of this Policy, please discontinue use of the Platform immediately. For any privacy-related questions or concerns, you may contact our data protection team at the details provided in Section 13 below.
vcity177 collects personal information in the following categories:
2.1 Registration Information. When you create a vcity177 account, we collect your full name, date of birth, email address, phone number, residential address, and preferred currency. This information is required to establish and maintain your account and to fulfil our Know Your Customer (KYC) and age verification obligations.
2.2 Identity Verification Documents. In accordance with our anti-money laundering obligations and responsible gaming age verification requirements, vcity177 may request copies of government-issued identity documents (such as a Malaysian MyKad, passport, or driving licence), proof of residential address, and proof of payment method. These documents are stored securely and accessed only by authorised verification personnel.
2.3 Financial Information. When you make deposits or request withdrawals, vcity177 collects transaction data including payment method details, transaction amounts, timestamps, and account reference numbers. vcity177 does not store full card numbers or bank account credentials — payment processing is handled by our certified third-party payment service providers.
2.4 Gaming and Betting Activity. We collect records of your betting and gaming activity on the Platform, including game history, wager amounts, outcomes, session durations, and bonus utilisation. This data is used for account management, regulatory compliance, responsible gaming monitoring, and service improvement.
2.5 Technical and Device Data. When you access the vcity177 Platform, we automatically collect technical information including your IP address, browser type, operating system, device identifiers, referring URLs, and pages visited. This data is used for security monitoring, fraud prevention, and Platform analytics.
2.6 Communications. vcity177 retains records of communications between you and our customer support team, including live chat transcripts, emails, and any complaint correspondence. These records are retained for service quality, training, and dispute resolution purposes.
2.7 Voluntarily Provided Information. You may provide additional information to vcity177 voluntarily, for example when completing surveys, participating in promotions, or providing feedback. Such information is used in accordance with the purpose for which it was submitted.
vcity177 uses your personal information for the following purposes:
vcity177 processes your personal data on the following legal grounds:
5.1 Service Providers. vcity177 shares personal data with carefully selected third-party service providers who assist in the operation of the Platform, including payment processors, identity verification providers, cloud hosting services, customer support platforms, and analytics providers. All such providers are contractually bound to process data only on vcity177's instructions and to maintain appropriate security standards.
5.2 Regulatory and Legal Authorities. vcity177 may disclose personal data to government authorities, law enforcement agencies, or our licensing regulator where required to do so by applicable law, court order, or regulatory directive. vcity177 will notify affected users of such disclosures where legally permissible.
5.3 Business Transfers. In the event of a merger, acquisition, asset sale, or corporate restructuring involving vcity177, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.
5.4 No Sale of Data. vcity177 does not sell, rent, or otherwise commercially exploit your personal data to third parties for their own independent marketing or commercial purposes.
The vcity177 Platform uses cookies — small text files stored on your device — and similar tracking technologies for the following purposes:
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the vcity177 Platform, including the ability to remain logged into your account.
vcity177 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligation. In most cases, account records and transaction data are retained for a minimum of five (5) years following account closure in accordance with anti-money laundering record-keeping requirements.
Data that is no longer required for legal, regulatory, or legitimate business purposes is securely deleted or anonymised in accordance with our internal data retention schedules.
vcity177 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While vcity177 takes every reasonable precaution to protect your data, no method of internet transmission or electronic storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, vcity177 will notify affected individuals in accordance with applicable notification requirements.
Subject to applicable law, you have the following rights in relation to your personal data held by vcity177:
To exercise any of these rights, please contact our data protection team at [email protected]. We will respond to all valid requests within thirty (30) days. In some cases, we may require verification of your identity before processing a data rights request.
The vcity177 Platform is strictly intended for adults aged 21 and above. vcity177 does not knowingly collect personal data from individuals under the age of 21. If vcity177 becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, data deleted, and any deposits returned subject to verification. If you believe a minor has created a vcity177 account, please contact our support team immediately.
vcity177 operates internationally and your personal data may be transferred to, stored, and processed in countries outside your country of residence, including countries that may have different data protection standards than those in Malaysia. Where such transfers occur, vcity177 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data transfer mechanisms — to protect your personal data in accordance with this Policy.
vcity177 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file and/or by prominent notice on the Platform not less than seven (7) days prior to the change taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
For any questions, concerns, or requests relating to this Privacy Policy or vcity177's data processing practices, please contact our data protection team:
If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Our support team is available 24/7. Log in to manage your account settings, update your preferences, or contact us directly. 21+ only. Please gamble responsibly.